Please complete the form below
Copy of the Service Level Agreement
The Web Bug Pty (LTD) (The Service Provider)
and (The Client)
The Client is the owner of the domain name although the details
will show The Web Bug`s details on the domain registration.
The Client is the responsible person for the website as the owner and account holder.
Any info (content) supplied by the client will be the client`s responsibility.
The Web Bug reserves the right to refuse transfer of domain if account is not paid up to date.
The Website framework, software and settings remain the property of The Web Bug and is not transferable.
The Client owns the content, Artwork, pictures supplied by the client,
Month to Month.
No Pay No Service.
Prices are not fixed and may increase with a 30 days’ notice period.
30 Days Written Notice to Terminate agreement required.
R150.00 Domain transfer Fee if domain has to be transferred to another host.
Account will be suspended for 3 months thereafter automatically terminated without any backups,
NO BACKUPS will be kept.
Emails are backed up for maximum 7 days thereafter deleted from the servers
The Web Bug accepts no responsibility for any loss.
You can setup your own backup via mail import at a 3rd party email supplier (ask us how).
We reserve the right to delete any harmful emails from your mailbox without notification.
Please keep all our emails as proof for your own records.
We prefer all communication via email to be kept on record.
WEBSITE DESIGN & UPDATES
All designs, updates and any communication must be via email
The Client must inform us with any updates and changes.
The Web Bug will not be held responsible for any loss or damages caused by any reason whatsoever due to website content, email content or website availability on the internet.
The Web Bug does not advertise the website or promise any website ratings or ranking.
Hosting and maintaining the website on behalf of the client does not make The Web Bug responsible for the sales and or income of the clients business.
Payments are strictly 100% in advance.
Monthly Subscription fee is due before the 5th day of each month.
Domain Renewal fees are invoiced on domain renewal date annually.
We do it all for you:
Register or Transfer, Design, Build, Update,
Maintain the Website on Your Behalf.
Setup includes the first 5 hours – hourly rate thereafter.
You just do the following:
Apply on line, Pay the once-off set up fee,
Setup your email addresses on your side,
Supply us with info, pictures, logos whatever you want on your website,
Everything works via email and we guide you with every step of the way.
No Contracts, Month to Month.
As per rate on the website at the time required.
DEBIT ORDER (Our preferred method)
Complete the attached Debit Order Mandate and attach a copy of your ID.
EFT or DIRECT DEPOSIT 12 MONTHS IN ADVANCE
Pay directly into our bank account.
Important please use domain name as Reference.
All invoices are strictly due 100% upfront.
No Payment = No Service.
Invoices to be issued on the 1st of each month.
Payments to be made by the 5th of each month.
Non paid accounts to be suspended on the 7th of each month.
Important please use domain name as Reference & mail proof to email@example.com
We will issue (mail) a Statement to confirm payment.
Our Banking detail is on all Invoices and Statements.
Debit Order Mandate
To (name of beneficiary) The Web Bug
Registered Abbreviated Name * THEWEBBUG
Beneficiary’s Address 139 Viljoen St , Krugersdorp North, Mogale City
This signed Authority and Mandate refers to our contract dated__________________(Today’s date)(“the Agreement”).
I/We hereby authorize THE WEB BUG to issue and deliver payment instructions to your Banker for collection
against my/our above-mentioned account at my/our above-mentioned Bank (or any other bank or branch to which
I/we may transfer my/our account) on condition that the sum of such payment instructions will never exceed my/our
obligations as agreed to in the Agreement and commencing on the date of first debit order as mentioned above and
continuing until this Authority and Mandate is terminated by me/us by giving you notice in writing of not less than
20 ordinary working days, and sent by prepaid registered post or delivered to your address as indicated above.
The individual payment instructions so authorized to be issued must be issued and delivered as follows: monthly.
In the event that the payment day falls on a Sunday, or recognized South African public holiday,
the payment day will automatically be the very next ordinary business day.
______EDO Transaction (Optional)
(We suggest this option)
I/we authorize the use of a tracking facility as provided for in the EDO System at no additional cost to myself/us.
This is to ensure that I/we meet with the obligations of this agreement.
Representation on failure (pick one)
I/we authorize the use of a tracking facility in the event that there are insufficient funds in the nominated account
to meet with the obligation of this agreement. An unpaid debit order necessitates representation at my/our bank
for payment which will be no more than ______ day(s) after the initial failed transaction and a maximum
of ______ day(s) (more than 1) tracking will be applicable. Should this payment fail,
I/we will make an arrangement for payment.
I/we authorize representation in the event that there are insufficient funds in the nominated account to
meet with the obligation of this agreement. An unpaid debit order necessitates representation at my/our
bank for payment which will be no more than ______ day(s) after the initial failed. Should this payment fail,
I/we will make an arrangement for payment.
(We suggest this option)
______we do not authorize representation in the event that there are insufficient funds in the nominated
account to meet with the obligation of this agreement. I/we will make an arrangement for payment.
I/We understand that the withdrawals hereby authorized will be processed through a computerized system
provided by the South African Banks. I also understand that details of each withdrawal will be printed on
my bank statement. Such must contain a number, which must be included in the said payment instruction
and if provided to me should enable me to identify the Agreement.
This number appears in Section E of this agreement.
I/We acknowledge that all payment instructions issued by you shall be treated by my/our abovementioned
Bank as if the instructions have been issued by me/us personally.
I/We agree that although this Authority and Mandate may be cancelled by me/us, such cancellation will
not cancel the Agreement. I/We shall not be entitled to any refund of amounts which you have withdrawn
while this Authority was in force, if such amounts were legally owing to you.
I/We acknowledge that this Authority may be ceded or assigned to a third party if the Agreement is
also ceded or assigned to that third party, but in the absence of such assignment of the Agreement,
this Authority and Mandate cannot be assigned to any third party.
E. Reference Number *:THEWEBBUG(number / reference that will appear on the bank statement)
Signed at ________________ on this ____ day of ______________________
Full names: _____________________________________________________
(Name and Surname of Person / Member / Director) All members must sign
Full names: ________________________
(Name and Surname )
Supporting Documents Required = Copy Of ID , and company resolution if needed
PLEASE PRINT THIS SIGN AND RETURN WITH COPY OF ID.